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Despite the pop culture fiction that artificial intelligence is a far-away puzzle just waiting to be unlocked, the truth is that AI is already a tool that most use often, some of us even every day. 

Just think about it: every time you stop to ask Siri or Google Home or any of our friendly neighborhood pocket assistants for directions or help finding the nearest coffee spot, you’re interfacing with an elegant example of easy-to-use AI. 

For businesses, using chatbots as the first line of defence against customer complaints is now common, providing a handy way to triage queries and customer needs. Again, AI is already an efficient solution to an everyday problem. And while it’s easy to imagine moments where the lives of everyday people intersect with artificial intelligence, and even find examples of our interactions with AI within smaller businesses, for global enterprises the reality of large-scale AI has yet to unfold.  Read more…

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