http://www.ibm.com/ibm/servicemanagement/?cm_mmc=agus_itmbitivv_20090810-usitv021-_-n-_-2cl1-_-d

Connie Lamicela of ESM Technology speaks about how automation software has helped her customers significantly increase efficiencies across their sites. Using service management, organizations can save time and money by eliminating manual processes.

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